Certified IT Professional (CITP®)


CITP - Certifi­ed IT Professional

CITP is the fi­rst level in the EPI IT Training Framework©. This course focuses on the skills, knowledge and competences required of the modern IT professional working at the entry level of IT. CITP candidates will be able to become instantly productive having gained knowledge and understanding of the fundamental demands in modern IT infrastructures. Their improved capabilities will enable instant understanding of today’s technologies, increase efficiency and signi­ficantly reduce the margin for errors.

The CITP is aligned with the e-CF competence level 1 & 2 (Associate & Professional). 

Intended Audience

This course is most suited for existing and aspiring IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are (re)entering the IT professional world and/or require (re)training in IT.

CITP - Certified IT Professional


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Course Benefits

After completion of the course, the participant will be able to:

  • Understand the role and importance of Information Technology in the organisation
  • Describe the function of the IT organisation, roles and responsibilities
  • Provide technical input for vendors Request for Proposal
  • Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
  • Execute basic projects using principles of project management
  • Perform application test activities
  • Deploy applications and understand application life cycle management
  • Identify the options for virtualisation
  • Perform basic system administration
  • Identify the options for storage solutions
  • Create, publish and maintain documentation
  • Operate incident- and event management and request fulfilment
  • Design and implement controls for the business continuity plan
  • Identify risk and understand the principles of risk management
  • Design, implement and operate security logging and understand the principles of information security management
  • Monitor and report on quality in IT


Course Syllabus

IT Strategy

  • The need for Information Technology
  • IT strategy and key objectives of IT
  • IT services and service catalogue
  • IT infrastructure and Data Centre

IT Organisation

  • IT organisation
  • Data centre operations
  • IT operations
  • Data centre roles
  • IT operations roles

Vendor Selection

  • Vendors
  • Vendor selection
  • RFP / technical coverage / due diligence
  • Place and receive orders
  • Verifying deliveries
  • Invoice verification
  • Maintenance and support
  • Monitoring and reporting

Project Management

  • Project management methods
  • Business case
  • Project constraints
  • Scope
  • Time
  • Cost
  • Monitor and control
  • Change request
  • Closing


  • Application program and API’s
  • Software Development Life Cycle (SDLC)
  • DevOps
  • Design
  • Development
  • Testing
  • Deployment

System Administration

  • Server hardware / server administration
  • Storage
  • Virtualisation
  • Database administration
  • Network fundamentals


  • Importance of document
  • management
  • Documentation guidelines
  • Documentation lifecycle
  • Types of documents
  • Document categories
  • Content Management System (CMS)

Service Management

  • Service desk
  • Event management
  • Request fulfilment
  • Incident management

Business Continuity Planning

  • Business continuity strategy
  • Resource requirements
  • Relocation of staff
  • Information requirements
  • Back-up strategies
  • Site selection
  • Business Continuity Plan (BCP)
  • Test and exercise
  • Review, report and follow-up
  • Monitor and review


  • Guidelines
  • Risk management
  • Identification of assets, threats,
  • Vulnerabilities, existing controls and consequences
  • Analysis
  • Evaluation
  • Treatment

Information Security

  • Standards and guidelines
  • Confidentiality, integrity and availability
  • Administrative controls
  • Physical controls
  • Technical (logical) controls
  • Security logging


  • Quality
  • Quality control and assurance
  • Quality metrics
  • Key Performance Indicators



The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 27 correct answers to pass the exam.  Download the exam guide here.

The CITP certificate is valid for 3 years, after which recertification is required.  Please see the EPI Recertification Programme for available options.


CITP is world-wide accredited by EXIN.

More information

CITP Brochure  |  CITP Fact Sheet  



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