The organization should select an appropriate maintenance program for each and every part of the facilities infrastructure. The selection of a maintenance program can be a mix of different programs, depending on the equipment/facility under scope and the business requirements. The selection should be documented and include at least the following details (some may not apply, depending on the program option chosen):
- Type of maintenance program:
a) Reactive maintenance (corrective maintenance).
b) Preventive maintenance (time-based maintenance).
c) Predictive maintenance (condition-based maintenance).
d) Reliability Centered Maintenance (RCM).
- Telephone support hours.
- Onsite support hours.
- Response time.
- Fix/resolution time.
The organization should determine for each part of the facility which program meets its business needs.
